Refund and Returns Policy

1. General Overview

At newplaces, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

2. Eligibility for Returns

2.1 Return Window

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date. After this period, items are considered final sale and are not eligible for a refund.

2.2 Condition of Returned Items

• Items must be unused, unwashed, and in their original condition.
• All original tags, labels, and packaging must be intact.
• Products that have been altered, damaged, or worn will not be accepted.

2.3 Non‑Returnable Items

The following categories are non‑returnable unless they arrive defective or incorrect:

• Personalized or custom‑made products
• Final‑sale clearance items
• Intimate apparel and swimwear

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After verification, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns without an RA number may be refused.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged shipment caused by newplaces. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is due to our error.

4.3 Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the same return procedure, and once the original item is received and inspected, place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified timeframes.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. newplaces reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Main Street, Anytown, USA